Privacy Policy

Your privacy matters to us. This policy explains how qeltharion collects, uses, and protects your personal information when you use our budget tracking systems and services.

Last Updated: January 15, 2025

Information We Collect

We collect information that you provide directly to us when creating an account, using our budget tracking tools, or contacting our support team. This includes your name, email address, and financial data you choose to input into our systems.

Personal Information

  • Name and contact details including email address and phone number
  • Account credentials and authentication information
  • Payment information for subscription services
  • Communication preferences and support inquiries

Financial Data

When you use our budget tracking features, you may input transaction data, expense categories, income information, and financial goals. This information is encrypted and stored securely in compliance with Australian Privacy Principles.

We also automatically collect certain technical information about your device and how you interact with our platform, including IP addresses, browser types, and usage patterns to improve our services.

How We Use Your Information

Your information helps us provide, maintain, and improve our budget tracking services. We use this data to personalise your experience and ensure our platform meets your financial management needs.

Purpose Information Used Legal Basis
Service provision Account details, financial data Contract performance
Customer support Contact information, support history Legitimate interest
Security monitoring Login data, device information Legitimate interest
Service improvements Usage analytics, feedback Legitimate interest

We never sell your personal information to third parties. Your financial data remains confidential and is only used to provide the services you've requested from qeltharion.

Data Storage and Security

We take data security seriously and employ multiple layers of protection to safeguard your information. Our systems use industry-standard encryption both in transit and at rest.

Security Measures

  • 256-bit SSL encryption for all data transmission
  • Multi-factor authentication for account access
  • Regular security audits and penetration testing
  • Secure data centres located in Australia with 24/7 monitoring
  • Access controls limiting staff access to personal information

Your data is stored on secure servers within Australia, ensuring compliance with local privacy regulations. We maintain regular backups and have disaster recovery procedures in place to protect against data loss.

While we implement robust security measures, no system is completely immune to threats. We continuously monitor for potential vulnerabilities and update our security protocols accordingly. If we detect any unauthorised access to your data, we'll notify you within 72 hours as required by Australian privacy law.

Sharing and Disclosure

We don't share your personal information except in specific circumstances outlined below. Your trust is important to us, and we're committed to transparency about when and why information might be disclosed.

Service Providers

We work with carefully vetted third-party providers to deliver our services. These include cloud hosting providers, payment processors, and customer support tools. All service providers sign strict confidentiality agreements and can only access information necessary for their specific functions.

Legal Requirements

We may disclose information when required by law, such as responding to court orders, subpoenas, or regulatory investigations. We'll always verify the legitimacy of such requests and will only provide the minimum information required.

In the unlikely event of a business merger, acquisition, or sale, your information would be transferred as part of that transaction. We would notify users beforehand and ensure any new entity follows the same privacy standards.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting our privacy team directly.

  • Access: Request a copy of all personal information we hold about you
  • Correction: Update or correct any inaccurate information in your account
  • Deletion: Request deletion of your account and associated data
  • Portability: Export your data in a commonly used format
  • Restriction: Limit how we process your information in certain circumstances
  • Objection: Object to processing based on legitimate interests

To exercise any of these rights, log into your account settings or email our privacy team at help@qeltharion.com. We'll respond to all requests within 30 days and verify your identity before processing any changes.

Account Deletion

If you choose to delete your account, we'll remove all personal information and financial data within 30 days. Some information may be retained for legal or regulatory purposes for up to seven years, but this will be securely stored and not used for any other purpose.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

Data Type Retention Period Reason
Account information Active account duration + 30 days Service provision
Financial transaction data 7 years Tax and regulatory compliance
Communication records 3 years Customer service and dispute resolution
Usage analytics 2 years (anonymised after 6 months) Service improvement

When retention periods expire, we securely delete information using industry-standard data destruction methods. Backups are also purged according to the same schedule.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your experience and understand how our services are used. You can control most cookies through your browser settings.

Essential Cookies

These cookies are necessary for our platform to function properly. They enable core features like user authentication, security, and basic functionality. These cannot be disabled without affecting your ability to use our services.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This helps us identify areas for improvement and ensure our budget tracking tools meet your needs. All analytics data is aggregated and anonymised.

We don't use advertising cookies or tracking pixels for marketing purposes. Your browsing behaviour on other websites is not monitored or collected by qeltharion.

Children's Privacy

Our services are designed for adults managing personal finances. We don't knowingly collect personal information from children under 13 years of age. If we become aware that we've inadvertently collected information from a child, we'll delete it immediately.

Parents or guardians who believe their child has provided personal information to qeltharion should contact us immediately. We'll investigate the matter and take appropriate action to remove any information collected from minors.

International Data Transfers

Your information is primarily stored and processed within Australia. In limited circumstances, some data processing may occur outside Australia when using third-party services like cloud infrastructure or support tools.

When international transfers are necessary, we ensure adequate protection through approved transfer mechanisms and contractual safeguards. All international service providers must meet equivalent privacy standards to those required in Australia.

We never transfer personal information to countries without adequate privacy protections or store financial data outside Australia without your explicit consent.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When significant changes are made, we'll notify active users by email and through in-app notifications.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the most recent changes were made.

If you disagree with any changes to this policy, you can delete your account at any time. Continued use of our services after policy updates indicates acceptance of the revised terms.

Privacy Questions?

If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team is available to address any concerns or assist with data-related requests.

Email:
help@qeltharion.com
Phone:
+61 438 080 768
Address:
101/27-29 Wharf St
Cairns City QLD 4870
Australia